Residential Customers - On-Site

Hornsby Shire	North Shore	Sydney
Minimum charge $66 Time included 60 minutes Additional time $66/hour	Minimum charge $66 Time included 30 minutes Additional time $66/hour	Minimum charge $132 Time included 60 minutes Additional time $66/hour

Business Customers - On-Site

Hornsby Shire	North Shore	Sydney
Minimum charge $88 Time included 60 minutes Additional time $88/hour	Minimum charge $121 Time included 60 minutes Additional time $88/hour	Minimum charge $154 Time included 60 minutes Additional time $88/hour

Remote Assistance

Remote assistance may require software and/or network hardware configuration before it can be used. Standard on-site rates apply for setup.

Residential	Business
Minimum charge $22 Time included 15 minutes Additional time $16.50 per 15 minutes	Minimum charge $33 Time included 15 minutes Additional time $22 per 15 minutes

Rates listed are for Monday to Friday, 9am to 5pm (excluding public holidays).
Out of hours service is available at a 50% labour surcharge.
Additional labour is charged in 15-minutes blocks.
Blocks where less than 5 minutes have been used are not charged.
Parking surcharges apply, if free parking is not available nearby.
All prices include Goods and Services Tax.

For the purposes of billing, a customer is considered a business if they meet any of the following conditions:

• Uses a server operating system (ie. Windows Server or Linux configured as a server)
• Uses a centralised file store
• Resides in commercial premises
• Has 5 or more computers networked and requires the computers to share more than just Internet access

All other customers, including registered businesses, are charged at the residential rate. Hornsby IT reserves the right to classify any customer as a business (due to complexity of the work requested), giving fair notice (ie. before the work is performed). If you are unsure of your charge rate, please enquire before work commencement.