On-Site Computer Services

Troubleshooting and Repairs

Is your computer running slow, not starting up, unexpectedly closing programs or rebooting? Is it hardware or is it software? You don't have to know, because we'll find out for you. Hornsby IT has the experience and know-how to diagnose any problem back to its source and get it fixed, fast!

Hornsby IT supports all versions of Microsoft Windows operating systems, and all flavors of Linux operating systems.

PC Performance Management

Your Computer is there to enrich and entertain, not to infuriate and frustrate. Sluggish performance when running multiple programs? No free USB ports for your new memory stick, digital camera or external drive? Dozens of pop-ups on the Internet? These, amongst others, are some of the biggest problems encountered by today's PC user. Hornsby IT understands this, and fortunately for you, all of the above are some of the easiest to fix. We stand ready to provide a solution to your issue, with no "tech talk", just easy steps, and clear information. We are here to ensure that your computer runs as you want it, when you want it, as it should be!

People are always amazed at how the price of PC hardware has dropped over the last few years. What you pay now is bargain basement compared to what you would have paid if you had got it new with your computer. The performance increases that can be achieved by simply adding more memory or a larger disk will blow you away. You invested a lot of money in your machine and for an often minimal price you can ensure an additional few years of prime operation on your computer. You deserve to make the most of your investment, why not ask us about what can be done to turbo-charge your computer today?

Networking and Connectivity

Take advantage of the latest high speed technology in your home or office! Whether you have an existing network that needs updating, or you require design and installation of a whole new network to link your computers and share information. Hornsby IT has the experience to get the job done. Secure Internet access, from web browsing and e-mails to home or office servers, to remote access, to VoIP and other telephonic technologies; Hornsby IT has the skills to do all your connectivity, whether it's wired or wireless.

Remote Assistance Services

Remote Desktop

Large corporations manage hundreds of computers by providing a single technician remote access to all computers within the company. This allows the technician to see exactly what is on the user's screen as if they were standing over their shoulder, eliminating the need for the user to note long complex error messages and problems that flash up and disappear too fast for them to see. It saves time, money, and allows the user the most time possible with a functioning machine. Take advantage of this high convenience, with our Remote Assistance Service*. When you need help in a hurry, remote assistance is what will save the day. With remote desktop software, you can have a technician looking at your computer in no time at all, with the assurance of complete security and privacy (as you'll be able to see what we're doing on your screen, you know someone isn't browsing around in your personal files etc. while your computer is in for service). Problems that can take 20 minutes to solve over the phone (or 5 days and hundreds of dollars at the computer shop) can easily be fixed in less than 5 minutes. It happens right in front of your eyes!

* Remote support may require the installation of special software and/or configuration of networking hardware before it can be used. 50% of the labor charged to setup remote support is credited to your remote support account. Please contact us for more information or a quotation

Remote Configuration

Configuring servers, routers and other network hardware can be tricky if you don't know what you're doing, but sometimes the changes are so small you can be tempted to try it yourself to save calling out a technician. Now there's no excuse! We can make configuration changes, diagnose problems and perform maintenance remotely at such a low cost, you won't even think about trying to work it out yourself.

Information and Technology

Technology

Hornsby IT loves all technology, and we want you to as well. Today's devices should not frustrate, they should serve you and your lifestyle without causing you a headache. We're happy to help you with other technology around your home and office as well, from Televisions, DVD's & VCR's, to projectors and fax machines. Even your car is covered. We can assist with the GPS navigators, in-car mobile hands-free kits and even the ever increasingly complex instrument and climate controls featured in most new vehicles. We can explain it to you in simple English and show you how it's done, or simply set it all up exactly as you want it. Whether you want your new TV or DVD player connected to the rest of your home entertainment system or you just want your microwave to stop flashing 12 o'clock at you, we can help!

Information

Hornsby IT believes that information is power, and should be shared, not guarded to ensure you'll always need to call on us. Our staff are happy to show you "how it's done". You can watch us work and ask us questions. You can even get us in just to ask questions. We're happy to teach you how things work and best of all, how to keep them working. Sure it makes less work for us, but our job is to make you happy, not take your money. Ask us anything, if we can't answer on the spot, we'll be sure to get back to you with the best answer we can find. Call us today!